Dealing with claims with FNB home insurance is an absolute nightmare. Do not take insurance with FNB

FNB Insurance: I am a 1st time homeowner, I have chosen FNB as the insurer for my home due to me being loyal with them for almost 15 years in banking. I took out my bond with them and was convinced to also keep my home insurance with them so I trusted and went ahead with home insurance as well. I logged a claim on the 9th June for multiple damages that became noticeable in my property which needed urgent attention with the likes of water leakages and damp walls and ceiling. There is also damages to exterior boundary walls. I was told that an assessor will be appointed to assist me from Digicall Assessing solutions PTY LTD. I have since adhered to all the requests made by the assessors to make myself available on multiple occasions to ensure the issues are taken care off asap and to avoid more water damages to my property. Since the 9th of June I have stressed and called both Digicall and FNB to keep following up on the progress but nobody had answers and kept passing the buck to each other stating reports sitting with Quality etc and then afterwards say no we still waiting for reports every statement just contradicts itself. Eventually there was another heavy storm on the 27th June which led to my Lounge being flooded and walls deteriorating even more, I am then told there has to be another claim logged for this incident and an assessor will be appointed again to come assess. Bare in mind I already logged a claim for a similar issue on the 9th of June which I still haven’t received feedback for. Now I feel hopeless and finally made a decision to post on Hellopeter hoping that someone who will be reading this will put themselves in my position living in a damp flooded house with a small baby and maybe they will have a sense of heart to assist me.