SM
Sandile M

1 reviews | Active since Oct 2019

18 Oct 2019, 11:38

Deactivating your FNB card does not help, the bank still processes transctions

My card was ****** by an FNB atm when I realized what happened I immediately deactivated the card using the FNB banking app. A week later I start receiving notifications of transactions that have taken place on the deactivated card a week after I had deactivated the card.

So I go to the bank to find out why these transactions are happening on a deactivated card and no one can give me an answer now R600 worth of transactions have taken place over a span of two weeks, I am still waiting on the bank to solve this. But I am not receiving any feedback on the matter.

Transaction code names:

NYL PLAZA 412 CAPRICORN PLAZA 412 BAOBAB PLAZA 412 KRANSKOP PLAZA 412

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2019, 12:10
Official
Good day Sandile Mphuthi

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

***