Deactivate Tap & Go!!!!!
I just came from Okay foods and got the shock of my life. I gave the Till lady my card and she tapped it and gave it back to me. Transaction done without me entering a pin or signing any sort of receipt. This is the first time I hear or this and I wasn't even asked if I wanted to do this or not.
Clearly this Tap and Go nonsense is a SECURITY RISK anyone can take my card and go swipe it without my knowledge, I DIDNT EVEN GET A NOTIFICATION FROM MY BANK ABOUT THE PAYMENT! To make things worse I don't even get an option to accept or deny this transaction on my fnb app.
Honestly guys what if my purse gets snatched or lost, my first priority will now have to be for me to contact you to block my card cause of such? It's not of any convenience but a burden and a stressful thing. 1st it's the R90 debit orders that come from god knows where and now this nonsense!
You didn't even alert or inform your customers about this Tap and Go s*** you just decided, clearly your all about making money and you don't care at who's expense you make your buck
Hello Tsholo-azreal-seswike,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Tsholo-azreal-seswike,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
