De-satisfied with service received

I took a temp loan of R1000 with FNB, when they tried debiting it from my account there were no funds because i was not working. In December they sent me a message to say they are giving me a discount and that i must pay R510 of which I did some time in January this year. They did not send me any confirmation sms to say its paid up or anything. I paid it from my FNB APP account as it was showing so i just transferred money from my cheque account to their account that was named temp loan on my profile on the app.

As time goes i realized that the account is no longer available on my app and i assumed that all is OK, in March i requested my report from transunion only to find out that they have listed me to say i owe them as per below Date Opened 2017/03/18 Monthly InstallmentsR 1 130,00 Third Party Name - Account Ownership00 Repayment Frequency03 Deferred Payment Date - Type of Payment 00 Account Number00TLN ********** 7786 Loan AmountR 1 130,00 Current BalanceR 1 130,00 Balance OverdueR 0,00 Duration Payment No of Parties in Joint Account00 Account Sold to Third PartyNo

I called them a number of times and they never answer their phones in that the airtime gets finished while listening to their IVR. I called them today and they advised me to call legal as the account was handed over. I called legal and they told me that the account is written off i must call FNB again. I told them i called the and they advised that i should give them a call, they advised that they cant help me with anything i must go back to the branch.

The last time i was at the branch they also dialed the call center and i held for long and the branch also advised that they cant assist me.

Can you please assist so this can be sorted out as i am tired and already lost a lot of money trying to get hold of them.