De-activated bank card

My card was deactivated when I tried to register for online banking, spoke to numerous people in different departments and everyone kept telling me that they are unable to assist me as I need to go to a branch. <br> <br> I kept repeating myself that I am currently out of the country and will be back in August and that my FNB account is the only account I use to transact and that my salary gets deposited into it. Now it's almost 2 weeks and FNB is very quite or they choosing to ignore me as I don't have millions in my account. I even went as far as giving them my Swedish contact details but no one is saying anything. <br> <br> Pathetic service as I am left stranded until I get back home to sort out my card.