SA
Samantha A

1 reviews | Active since Mar 2012

06 Feb 2015, 01:45

Days to update

I am getting SO frustrated with FNB!! I like to track my purchases and received payments with online banking. This always used to be immediately updated (with the exception of course when payments were from another bank). Lately it has taken days, sometimes even weeks to update! It makes it SO difficult to keep track! And when it does update, instead of coming up with the date of transaction (eg date I made the purchase) it uses a much later date. I am getting so sick of this as I feel I have no control over my bank account and can no longer keep track. It is highly frustrating and I am considering changing banks.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2015, 08:03
Official
Hello samwilliams93,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 618985.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)