JS
Jamaine S

1 reviews | Active since Feb 2015

25 Apr 2015, 11:56

**************** FROM FNB

I had a FNB cheque account approximately 5 years ago. I went into the FNB in Chatsworth centre about 3 years ago and asked them to close it, they advised that it will be closed in 2 - 3 working days. I am in the process of applying for a homeloan, and they picked up FNB. This is PATHETIC SERVICE. Why should i be inconvenienced for something that is not my problem, now i must pay R 400.00 for service fees...WHAT SERVICE ??? When the account was not being used - this is pathetic, and disgusting service.<br> <br> Regards<br> Js.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Apr 2015, 12:04
Official
Hello jamaine123,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to Banking Channels who will contact you shortly.

Complaint reference 673395.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)