SN
Sagren N
1 reviews | Active since Oct 2013
17 Sept 2015, 12:26
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I received my FNB credit card statement and noticed that there is a cash deposit fee of R 100.00. I telephoned the call centre and queried as to why I am being charged a cash deposit fee for a payment that I have made to my credit card account. I am making a payment for an instalment that I have been requested to pay and I am paying same. The Lady indicated that I have paid cash therefore I have been levied the fee. I disagree, I am paying an account, whether I pay by cheque, cash, or via debit order, I am paying my account, so why am I being charged a cash deposit fee. I need this amount to be reversed.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
17 Sept 2015, 12:53Hello NaickerSagren,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.
The reference number is 761761.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.
The reference number is 761761.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply17 Sept 2015, 12:53
Official
Hello NaickerSagren,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.
The reference number is 761761.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.
The reference number is 761761.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
