1 reviews | Active since Jun 2017
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<p>I had a personal loan with FNB which I then settled and got confirmation letter from FNB that the account balance was 0.00 and account closed. A month later fnb debited my account with R180 which I dasked my bank to dispute because the account was closed with fnb. I just querried with FNB becasue they constantly debiting my account and they're telling me the account was not closed. How is that possible, when FNB issued a letter that the account was closed. Why they didnt inform me as the customer instead of debiting my account without my authorisation.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)