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Using my business account - I made a ONCE OFF payment, but I did not receive any confirmation of payment done - and the recipient was saved. I assumed payment did not go through, and did a second payment to recipient. I realized my mistake immediately as I checked my transaction history and contacted FNB.

A R95.00 mistake on which I requested that a reversal be done - I was told that it is not possible and it will cost me over R300 to have a reversal done!!! This is **************** and surely if other banks have an immediate reversal on a payment - FNB can assist with this ...

I am totally shocked by how I was treated and how I was spoken to as well - it seems like Customer Service for Business Account holders are something that is left at the door the moment that individual come on the line!

ABSOLUTE NEGATIVE NIGHTMARE EXPERIENCE FROM FNB ... VERY VERY DISAPPOINTED!