1 reviews | Active since Jun 2012
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<p>My account went overdrawn for a few minutes one morning due to a card purchase of R150 at paul james that was not on hold ( the amount should as always have a hold on it until it goes throung), as soon as I got the sms from the bank, I adjusted the account, I was R65.31 overdrawn and they charged me R75, my question is for what did they charge me . There was not risk the bank took as I also have investment money with them. It's rediculous that FNB can just help themselves from my hard working money. I already pay a monthly fee of R365 which is alot. My account went over on the 20th on the 24th Monthly my salary gets transfered into the account. I send private bank and email and never got a response when I called them, I was told " oh yes i excalated your query but the bank in not interested" I obviously need to move banks, the problem is which bank out there is GOOD to their clients?</p>
Good day Ms. Martinssilva
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. Martinssilva
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
