ES
Eugene S
1 reviews | Active since May 2011
22 Aug 2019, 09:54
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So on the 29 of March in the morning I bought R50 airtime through my app. I never received the airtime. At about 1pm i purchased another R50 which was loaded on my cell phone. I contacted FNB who told me the R50 was loaded. Iv'e been ever since trying to tell them that i only received one of the R50 but they are too illiterate to understand! I've gone as far as contacting cellc who verified that i only received R50 for the day and they advised me to get my refund from the bank which to date has not even bothered to respond to my email. It's been almost 5 months to try get this resolved!!! Useless bank !!!
Helpful (0)
Replies (2)0
Replies (2)FNB (First National Bank)'s replyOfficial
22 Aug 2019, 10:20Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply22 Aug 2019, 10:20
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
ES
Eugene S's updateReviewer Update
11 Sept 2019, 13:00Good day,
This has still not been sorted out. Really shocked at the level of service!
This has still not been sorted out. Really shocked at the level of service!
ES
Eugene S's update11 Sept 2019, 13:00
Reviewer Update
Good day,
This has still not been sorted out. Really shocked at the level of service!
This has still not been sorted out. Really shocked at the level of service!
