1 reviews | Active since Apr 2011
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FNB atm dispenses a notes count paper which supposedly is equivalent to R100 in monetary value. I bank with a different bank and used a FNB atm on 28 July for a withdrawal. The machine dispensed R100 short of the withdrawal amount but obviously the full amount was debited to my bank account. I am now trying tirelessly to get my money back from them and I get told that I should approach my bank to institute a "claim" against FNB which could take up to 10 days to be resolved. So, essentially, I have to beg FNB to repay my money. Where is the integrity that such a huge institution is supposed to display? This constitutes to ****************. Will NEVER again use their atm's.
Hello Ruth,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)
Hello Ruth,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)
