CP
Chantal P

1 reviews | Active since Aug 2016

05 Nov 2016, 11:59

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<p>I received 2 simcards from FNB. I activated the 1 simcard online but received no service for 2 weeks so I cancelled the contract and to top it all off I could not use my phone for almost 4 weeks. Secondly I never activated the second simcard but I got billed for activation and data usage on both simacrd. I want to know at which point had I used any data. I need the billing receipt e-mailed to me by end of Business day on Monday the 07/11/16 because I am contacting the ombudsman regarding this issue. Either that or deposit my money back into my account. I am sick and tired of this bank and its nonsense!!!!!!!!!!!!!!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Nov 2016, 12:04
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)