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on sat 3rd dec 2022 i used the chat to premier bankers on my app to request statement history from 1 nov to 30th nov 2022, this is due to me being out of town and not having a laptop to login and download myself. the agent emailed it to me, no where in the chat to the agent tell me it cost R550, i would never agree to this, this is madness, is the email or transaction history made out of gold or diamonds that it costs R550, what is the point of having premier banking and agent chat when we have to pay these high fees, i want this investigated and reverved, i would never agree to R550 for something so ridiculously easy, this is ****************, i will change my bank, this is not acceptable business practise.