DAYLIGHT *******: FNB ****ming me and not paying eBucks rewards while they are the ones at fault

On the 2nd of December, I got an SMS from FNB saying that my home loan payment had not been received. I called FNB immediately since it was not my fault and money was available in my account. I was told there was an error with the bank's debit order system and that I must manually transfer the installment. I asked the consultant if this is not going to affect my banking profile, as a late payment, since it is not my fault. He said no. I made the manual transfer. But now on my eBucks have issues. It says "You didn't qualify last month", "Meet the requirements below every month to qualify - accounts in good standing". When I check the points, the 1000 points for the home loan are not there. I was at Level 5, with 15000 points, so now this puts me at Level 4 with 14000 points. I am so disappointed with FNB. How can I be penalised for something that is not my fault? The bank consultant even assured me that my profile will not be affected by this late payment since it is not my fault. This is an ********* issue, own up to your faults and stop penalizing customers for something you did. It is a lot of work to always check that you are on the highest level and maximizing your rewards, only to find out that it is all taken away for something that is not your fault. How can something that is FNB's fault now affect my banking profile. This is so unreasonable and ********* FNB. Please sort out this mess TODAY and pay my ebucks rewards on level 5. Otherwise, I am moving my banking products elsewhere.