Day light ******* * service fees

Item: FNB (First National Bank)
Rating: 1
Author: jonathan M

I cant believe my eyes when i saw my statement showing the service fees on my account.

27 March 2018- R523.90, 31 March 2018- R455 27 April 2018- R202 I feel sick at this day light ******* please sort this out its unacceptable, i will be reporting this to the Ombudsman if nothing is done.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

07 May 2018, 16:02

Good day Jonathan,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply07 May 2018, 16:02

Official

Good day Jonathan,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

jonathan M's updateReviewer Update

09 May 2018, 08:38

The response i received from FNB is as disgusting as their service charges, i wish they would inform their clients before hand of things like this , like how they do when you want you to take out new policies or investments they quick to tell you about the fine print.

jonathan M's update09 May 2018, 08:38

Reviewer Update