Day light ******* from FNB

Good day,

On the 7th Oct 2019 I purchased R55 airtime from my FNB app. I did not receive that airtime and my account was deducted. I notified them of what happened and this was the response I received "Dear Ms Nxumalo,

We refer to your Query reference number *** related to airtime/ data purchased on the 2019/10/07.

We thank you for this opportunity to investigate and provide a response.

After investigating with the network operator, their findings were:

• That the Airtime / Data was topped up successfully.

We take this opportunity to thank you for your continued support.

Please feel free to contact us for any further queries.

Kind regards,

Happiness Soyiyana FNB Service Provider Team ***".

I called vodacom and they said that they did not receive that purchase on their end hence the voucher was not given to me (which makes sense). So basically this is day light ******* from my bank. A whole FNB Bank is taking advantage of me as a client. This is an unnecessary inconvenience. FNB please make sure you reverse my money back into my account because Cleary you cannot deliver.

Kind regards Zanele Nxumalo