Day light ******* from FNB

Bad service On the 14 September 2022 I lodge a complaint with FNB care. I haven't received any call from FNB but I am still receiving SMS that my loan is in ARREARS. I have made arrangements with FNB loan department that I need them to debit my installment from Standard bank Acc. In June they sent me a confirmation that the debit will go off from the Standard bank account, they charged me R82. 00 for the letter. To my surprise money was nt debited. I even asked for the Acc to do EFT but I was tald I can only pay by debit order. Even now the debit order is not going off on my Standard bank Acc. My loan Acc is now in arrears.

I also have a Life over with FNB I made a request that they debit money from Standard bank but they are not debiting this weekend they send me SMS notifying me my policy lapsed after paying +/-R1500 from September 2021. My request is that please refund me the premium money I paid for the Lifecover.Honestly I have lost more than R10 000 just because someone did not want to do their job. I called Life cover today the superior didn't want to assist me. Can I please get all my premiums back. I am going to take all my account to another BANK.