DAY LIGHT ******* BY FNB

I opened a business account with FNB in May this year. Their business department requested the same documents several times, and every time they called requesting the same documents I would advise them that it had been sent through already, I was met with the excuse that their emails are "slow", so slow that you request the same set of documents over and over again? I was unable to use the account as their team simply was not attending to their emails and in turn my documents, so the account had a hold on it. I grew frustrated and called FnB at the end of May and requested them to close the account. I called again in June and requested it be closed, as I noticed that I was been charged for bank charges (on an account that I have not used as it had a hold on it from day one because of the poor work ethic of their agents). Today (July) I receive an email stating the account is will be closed once I make payment for bank charges. DAY LIGHT *******. INSTITUTIONS SUCH AS FNB SHOULD BE SHAMED FOR SELLING PRODUCTS, NOT DELIVERING A SERVICE, AND THEN CLAIMING A CLIENT'S MONEY.