AB
Alvin B

1 reviews | Active since Jun 2014

11 Sept 2019, 07:51

Day light *******

My account was blocked for months now meaning I have not had access to the account but shockingly monthly charges are successfully going through, my question being for what because if its blocked then any transection shouldn't go through because my money is getting lesser and less.

I then I received a termination letter saying that my account is going to be closed, which is not a problem with me its their bank but there is my cash but the funny thing is for me to get my cash I have to give them another bank account for them to transfer the cash.

My issue is I have lost faith in any financial institution after one day waking up I have no access to my cash and monies are being deducted from a non functional account, as PayMyBill we have operated more months without a bank account and we have saved a lot without it.

so to them no bank account no money back imagine if I had 5 million and its a business account there are making money from the money inside the account by investing it and come monthend they charge you service fee but they refuse to give you back your cash. this clearly shows that this is ****************.

and as PayMyBill we refuse to be rob like this and would want our monies from the day the account was blocked as there was no service rendered, and we are not going to be forced to open another account for us to be given back our monies.

PayMyBill account number ***

we are a small business and every cent counts and we have worked for it.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Sept 2019, 10:02
Official
Good day Alvin,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***