day light brutality and *******

<p>so my mum was visiting her fnb branch when the consultant entered her profile she was informed of the approved credit card she accepted and was told to submit bank statements. days later she recieved a email requesting outstanding documments. later that they she recieved as sms indicating her credit card has beeen ovedrawn resulting from the initiation fee she does not have a card in her possesion and she recieved a statement on the credit card also so i ask fnb what games are you play either the card is approved and ready for use or simply just revoke the application do not ***** from clients now inorder to cancel or enquire about this jishap we have to email the credit card division. i am rally frustrated at this stupid scandal i demand a refund.</p>