Day in the life of an FNB business client.

Complaining here seems to be the fastest way to actually get service from the bank so here we go.

1. Been on the line with call centre for 3 days. YOUR CLIENTS HATE YOUR AI BOT. Spend a couple thousand rand extra to employ proper humans for us to speak to.

2. No one in the various call centres knows how to help, and just listens for a keyword that will give them an excuse to transfer you to another department. I have cycled through departments about 5 times - General enquiries - business desk - digital banking - back to general enquiries - back to business banking.

3. I finally reached someone who knew how to help me open a Business Global Account, and the person instead opened a Personal Global Account. Now I have spent more time on the phone trying to get FNB to CLOSE the Personal Global Account - still haven't succeeded - and STILL can't get Global Account opened.

4. This morning your system arbitrarily deactivated my access to my online enterprise banking. I was made to fill in forms requesting to have it reactivated, and the response I got back was that there is no mandate in your records for my company - my company has banked with you for four years and I have been using enterprise banking for a year.

This is completely unacceptable. FIX YOUR ADMIN