DR
Duane R
1 reviews | Active since Apr 2024
14 May 2024, 10:38
Day 5 - Issue not resolved for complaint ***NF
Still not resolved and FNB keep dancing around my requests. Their Mr Hartzer is very proficient in playing games. Pathetic. Stay away from this bunch!!!! bank believes that over 8 years an 18% annual interest rate does really make a big difference on a 60k loan. And these are the people looking after your accounts!!! Complaints department don't waste your time contacting me, you have no resolve in taking ownership and sorting this out. From Mr Hartzers mails and stupid feeback he is just a postbox. Doesn't even look at the mails and evidence sent, or even read, or understand the content. See you tomorrow hello peter
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Replies (2)DR
Duane R's updateReviewer Update
14 May 2024, 19:49Your Mr Hartzer is obstructive and evasive in handling my query. Questions go unanswered and responses are vague. I have requested various times that my 3 accounts get reviewed to ensure the correct interest rates as per restructure are app****. I have also requested him to acknowledge my request for the review on all my accounts and he will not respond with an acknowledgment. Now he says i only requested it for the overdraft account. This is a blatant lie from him and i have asked him to provide me the evidence of the request from him to review only the overdraft account. I have never known FNB to act this way towards clients. I would appreciate if FNB will acknowledge that all three accounts are going to be reviewed by your recon team.
DR
Duane R's update14 May 2024, 19:49
Reviewer Update
Your Mr Hartzer is obstructive and evasive in handling my query. Questions go unanswered and responses are vague. I have requested various times that my 3 accounts get reviewed to ensure the correct interest rates as per restructure are app****. I have also requested him to acknowledge my request for the review on all my accounts and he will not respond with an acknowledgment. Now he says i only requested it for the overdraft account. This is a blatant lie from him and i have asked him to provide me the evidence of the request from him to review only the overdraft account. I have never known FNB to act this way towards clients. I would appreciate if FNB will acknowledge that all three accounts are going to be reviewed by your recon team.
DR
Duane R's updateReviewer Update
27 May 2024, 18:553 -5 business days I was told. Well here we are past that timeframe and no further response from FNB, this after follow up mails to FNB on Friday 24th. Cannot say I am surprised, but I am extremely disappointed that I trusted that they would provide me feedback at least.
DR
Duane R's update27 May 2024, 18:55
Reviewer Update
3 -5 business days I was told. Well here we are past that timeframe and no further response from FNB, this after follow up mails to FNB on Friday 24th. Cannot say I am surprised, but I am extremely disappointed that I trusted that they would provide me feedback at least.