1 reviews | Active since Sept 2018
Day 4 issue still not addressed
Today i went back to the bank at Secunda branch since they were offline the whole of yesterday. I was told the ***** case i opened on Saturday telephonically and the one i opened on Sunday at the OR Tambo branch with ref no ********** 9_ ********** 14 they could not find on the system. 3 days later of reporting the incident its not on the system and i was given another reference number told a case no will be opened 7 to 10 working day. The money is still on pending and by the time FNB decides to attend to my query it will be released into this ******* account. Yet i reported on the day of the incident drove to a branch on the following day Monday no assistance since FNB was offline. Tuesday i leave Secunda branch in more distress as no help only told to wait R4747 gone.
Good day Palesa Phakathi,
We note your current concerns and advise that we were experiencing intermittent connectivity issues on the 10/09/2018 therefore the Secunda branch could not give you any feedback yesterday.
The technical issues have been resolved.
Your previous complaint which was logged yesterday 10/09/2018 was routed to FNB Points of Presence this morning for investigation and resolution. As mentioned we have requested that they provide feedback.
An urgent escalation had been sent on your behalf.
Please note that every time you log a Hello Peter Complaint you will be issues with a new complaint reference number. This complaint filter to the back of the queue and it prolongs resolution. Kindly provide the Business Unit and opportunity to investigate the matter and to provide feedback before posting another report.
We thank you for your patience and we apologize for any inconvenience that this may have caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Palesa Phakathi,
We note your current concerns and advise that we were experiencing intermittent connectivity issues on the 10/09/2018 therefore the Secunda branch could not give you any feedback yesterday.
The technical issues have been resolved.
Your previous complaint which was logged yesterday 10/09/2018 was routed to FNB Points of Presence this morning for investigation and resolution. As mentioned we have requested that they provide feedback.
An urgent escalation had been sent on your behalf.
Please note that every time you log a Hello Peter Complaint you will be issues with a new complaint reference number. This complaint filter to the back of the queue and it prolongs resolution. Kindly provide the Business Unit and opportunity to investigate the matter and to provide feedback before posting another report.
We thank you for your patience and we apologize for any inconvenience that this may have caused.
Regards,
Hello Peter Complaints Team
*** (option one)