Day 3 of not being able to do full business banking

Item: FNB (First National Bank)
Rating: 1
Author: Katja S

Since Friday unable to have full use of online business banking because of a glitch caused by FNB staff.

It has been 3 working days - not solved. Promised phone calls not received. Emails unanswered.

My "business banker" Ayesha Dollie has not responded to my emails or phone calls. Nicolette Herring (Business Development Manager) who always had been helpful also disappeared and feels not responsible.

Helpful (0)

Replies (4)

Katja S's updateReviewer Update

07 Jul 2022, 10:54

Still waiting. This is day 4 of being unable to use online banking fully.

Katja S's update07 Jul 2022, 10:54

Reviewer Update

Still waiting. This is day 4 of being unable to use online banking fully.

Katja S's updateReviewer Update

07 Jul 2022, 16:20

The technical issue (part 1 of the complaint) has now been resolved.

Part 2 (poor customer service) has not been addressed. I also have not been assigned a new business banker.

Katja S's update07 Jul 2022, 16:20

Reviewer Update

The technical issue (part 1 of the complaint) has now been resolved.

Part 2 (poor customer service) has not been addressed. I also have not been assigned a new business banker.

Katja S's updateReviewer Update

08 Jul 2022, 15:32

Part 2 (poor customer service) has still not been addressed. I still have not been assigned a new business banker. Nor did FNB apologise for the appalling customer service I experienced.

Katja S's update08 Jul 2022, 15:32

Reviewer Update

Part 2 (poor customer service) has still not been addressed. I still have not been assigned a new business banker. Nor did FNB apologise for the appalling customer service I experienced.

Katja S's updateReviewer Update

11 Jul 2022, 12:53

A week later - still no full resolution to my complaint.

Katja S's update11 Jul 2022, 12:53

Reviewer Update

A week later - still no full resolution to my complaint.