RM
Roxy M

1 reviews | Active since Feb 2017

08 Feb 2017, 12:20

DAY 3 - NO FEEDBACK FROM FNB CONNECT

<p>when i app**** for my sim card online, it somehow got lost and i never received it, FNB then ordered another sim card, which is the one i currently have with me.<br />so 2 sim cards have been linked to my account.</p> <p> </p> <p>SIM CARD 2<br />The sim card i have currently in my phone is not my sim card - although it has now been activated. This sim card shows none of my flexi contract information i app**** for.<br />Number - <br />Rica -</p> <p> </p> <p>SIM CARD 1 <br />This is the sim card i was suppose to receive the first time i app**** which i never recieved.<br />This sim card has my flexi contract information and the system shows that my number was ported to this sim card.</p> <p>Number i needed ported is <br />Number of Sim Card 1<br />Rica </p> <p>i have been in and out of 2 different FNB branches and NO ONE can help me - only FNB Connect - and they are PATHETIC!!!!!!! I have not received any feedback from them at all!!! Oh wait - only the auto messages that say they are adressing the issue but then you never hear from anyone.</p> <p>If i knew that this was how it was going to be i would NEVER have signed up with FNB Connect!!</p> <p>Anyone want to take bets on that they will not contact me today??</p> <p> </p> <p>GERT YOU **** SORTED OUT FBN CONNECT!!!!!!</p> <p>CAN I HAVE FEEDBACK ANY TIME SOON PLEASE!!!!!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Feb 2017, 13:48
Official

Good day Ms. ROXY_08

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

RM
Roxy M's update08 Feb 2017, 14:02
Reviewer Update

Your response does not help me as i have logged the same issue yesterday, so why would you need to log it again, you should be working on the issue and resloving it while feeding back to me which has not happened. So this just means nothinbg has been doing with the issues i have logged