DAY 3 - ISSUE STILL NOT SORTED OUT - NOBODY EVEN BOTHERED CALLING ME BACK YESTERDAY AFTER SECOND COMPLAINT@@@@

<p>AFTER YET ANOTHER DAY!! still nobody called me back, to help me sort out my simcard, and explaining to me what is going on why it is taking so long to sort out the issue just to activate my simcard.</p> <p>yesterday i went to Telkom mobile to get a DATA package and router, it took me 15minutes and i was online and sorted out,!!! just saying.... SEE EMAIL BELOW, LETS HOPE TODAY SOMEONE FROM FNB WILL CONTACT ME.</p> <p> ********** (CELLPONE) wayne Ruthven</p> <p> </p> <p>FNB MOBILE DEPARTMENT IS THE WORST</p> <p>I Saw FNB on the Television / Online banking advertising about their great Mobile services and unlimited packages, so i tought great stuff, now that my personal account, 2 Cars, Business account and Credit Card is with them, what a pleasure to get a mobile package at a great price from them also.</p> <p>Then i phone them up was very convenient as they delivered my card to my wifes address (two days later as the coureer company was not fimi**** with the area) but that was not a problem for me, its not FNB that delivered it to me they outsourced a company, i ordered my unlimited simcard on the 27the september, then my wife received it on the 30th of September only. i told the consoltant when i ordered the package they can debit me on the last day of the month as I work for myself and pay myself only a day before the last day of the month s all my debits go off on the last day of the month, but then they debited my personal account on the 28th of September, i did not have money in my account, but not less was i not even informed that they are going to debit my account on that day, was i not even told it was reversed and my contract cant be activated because of that. I phoned FNB the next week 2 times, trying to sort out the problem getting a solution, i was willing to do an EFT the same day to activate the contract, they told me they will debit me that night (every time i phoned), so it went on lik this for 2 weeks now, i was told 5 times that they will debit my account and tomorrow i will be able to phone and use the mobile, i took out this phone for my personal Business i opened (account with FNB) i have Lost a lot of money and business because of this. who is going to pay for my bills the month end as it is already the 17th of the month and i havent made one cent out of this phone. i am very very dissapointed in FNB , as they are reliable for the mobile section also that is the worst i came through in years, i wanted to move my other contract and wifes contract to FNB also but will NEVER do this as they dont even have a branch for the unlimited customers to go and speak to, i once agained phoned in this morining, now the lady said the has to Physically walk to the other building and go and speak to the unlimited department as i cannot get a number for them or get transfered to them directly. there is not even a manager in their call centre i can speak to about my issue. they dont care about myself and my business and my future , just as long as they make money they are happy. i am very dissapointed and hope this matter gets attend to today still as i am losing money every day.</p> <p>i am considering moving all my accounts because of this, but i must say the business banking and online banking services is the best of the best, just think that they must considering opening brances for mobile customers, or get a department inside the bank for the unlimited customers also, or rather not go into the network business if they cant even handle small problems as this.</p> <p> </p> <p>thanks</p> <p>wayne ruthven</p> <p>**********</p> <p><br /> </p> <p>Official business reply:</p> <p>Good Day Mr Ruthven,</p> <p>I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.</p> <p>Your reference number is ********** </p> <p>Kind regards</p> <p>Complaints Resolution</p> <p>Daffnie Govender</p> <p>Email ********** <p>Tel number: ********** 408 (option one)</p> <p> </p> <p><br /> </p> <p>THIS IS RIDICULOUS!!!! after yesterdays call from the FNB manager he explained to me that they are going to sort out my unlimited contract, and apologizing for the bad service and will sort my contract out, with NO PHONE CALL BACK AS YET< so i phoned the consultants and now the "FNB MANAGER" made a note that i have an overdraft and that is the reason they cant debit my account...... what load of nonsense is that, how could they even approved the contract if that was the case???? i have two cars i pay every month with FNB, a Revolving Loan, a Credit Card, i have my Business Account with FNB andmore than 500k goes through it, i pay all my bills, the overdraft is a facility provided to me to benefit and help me. there was NEVER before one single debit order that did not bounce, it was NOT my fault FNB Debit ordered my account on the 28th of September after i strictly arranged for it to go off MONTH END, i work for myself, i pay myself, i do not use my personal cheque card that often. i phoned you guys now 7 times, (yesterday and today again) to arrange a new payment, and today i just lost it with the consultant, i told her this is "Bull****" yes it is a h**** word, she terminated the call after that, i phoned in to find out what is happening and she was very commanding towards me, did not give her details to me the call was about 11:00 am, i am very very angry on this moment. I insisted to speak to a manager, she said they all in meetings, how can all the mangers be in a meeting, letting the whole consultant group run on their own, that is even worse service!!!! she told me the manager wrote on the system that it is my over draft that is blocking the debit order ???? thats the most ridiculous excuse i ever heard, then the consultant asked me if i know my credit rights extra... after i told her i have got a house on my name, i have got my own business, i have got credit cards, i have got lots of debit orders going off, off course i know my credit right. even if you have an over draft of R1000 million you can still let debit orders go off, as long as you are in the green and pay your overdraft fees every month, and that is exactly what i do every month??? i am so fed up with this bad service i cannot start to explain how disappointed i am with FNB, especially now after this again, i really tough after yesterday you guys are going to sort it out. i really am considering moving my CARS / Business Account / Loan / Credit Card to another bank, my wife also has got alot on her name and will surely motivate her also to do so, i am a client at FNB for more that 20 years, i spend over R3500 per month just on service / interest/ account fees with for my banking at FNB. i never tought this is the service i will receive from the FNB Mobile Unlimited department. they are making FNB as a bank's name very bad at this moment.</p> <p>Like · Reply · 21 hrs</p>