Date: 2026-05-30 To: ***** Department / Customer Complaints First National Bank (FNB) Subject: Complaint Regarding Poor Assistance and Failure to Refund *****ulent Transaction Dear Sir/Madam, My name is Nakedi Rachel Mamabolo, and I am an account holder a

My name is Nakedi Rachel Mamabolo, and I am an account holder at FNB. I am writing to formally express my disappointment and frustration regarding the poor assistance I have received after reporting *****ulent activity on my account. I reported the ***** matter to the bank with the expectation that it would be handled professionally, urgently, and fairly. However, I have experienced delays, lack of proper communication, and insufficient support from FNB staff regarding the refund of my money R15 077.61. As a loyal customer, I trusted FNB to protect my account and assist me effectively during such a stressful situation. Instead, I feel neglected and unfairly treated, as my money has still not been refunded despite the ***** being reported. I kindly request that this matter be urgently reviewed and resolved. I expect clear feedback regarding the investigation and immediate action towards refunding the money lost through *****. I hope this complaint will be taken seriously and handled with the professionalism expected from FNB. Yours faithfully, Nakedi Rachel Mamabolo : FNB account holder