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LM
Lisa M

1 reviews | Active since Sept 2017

26 Sept 2017, 11:44

Data wrongly billed

I bought 1 gig data on saturday on my number ********** 637 and i was given an extra 1 gig,after few hours of browsing the 1 gig was gone and was left with 75 meg. please review this

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2017, 12:01
Official

Good Day,

I tried calling you you on *** as well as *** but to no avail.

We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account or ID number to enable us to assist. When responding please select private reply.

Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

Best regards,

LM
Lisa M's update30 Oct 2017, 10:43
Reviewer Update
Thank you, this was resolved and an agent helped me clear this issue
FNB (First National Bank)
FNB (First National Bank)'s reply30 Oct 2017, 14:30
Official

Good Day

Thank you for your postings .

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.

We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Naomi Petersen

*** (option one)

***

Best regards,