Data Security & harrassment by courier

My credit card expired 1st Jan & I've been trying to get delivery of a new one since the middle of Dec. The apt was made with CCD couriers & I was asked to have my ID & proof of address available but when I said they were delivering TO my home address isn't that proof, they advised if I do not have it then it is not an issue. I stayed home from 3-5pm as requested to await delivery but no one arrived. I phoned at 5 to query & was told they were on their way. They never arrived. The next day I got a call advising that they will try again to deliver, but I must have a COPY of my ID & proof of address for them to take away with them. With the high number of issues with identify theft in SA I told them I was not comfortable doing this. I would like to know if this process violates the Protection of Personal Information Act, how can they ensure the safety of my data? I've asked for the courier to return my card to FNB yet they phone me daily multiple times. I still have no card & the harassment continues.