OT
Oteng T
1 reviews | Active since May 2012
15 Oct 2015, 09:24
Data purchase gone wrong
Once again I am a victim of bad service from my loyal bank FNB. I bought data online for my cellphone and am waiting in vain for it to be redeemed. This is ****, am I expected to pay then send complaints in order to be served? GOSH. Customer care once again directs me to MTN who in turn cant help me, this is ridiculous. Please send me my data bought this morning with reference numbers VODS46Q7SGRC and VODSFR3YRGC.
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Replies (1)
FNB (First National Bank)'s replyOfficial
15 Oct 2015, 09:39Hello Oteng1,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 786157.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 786157.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,
FNB (First National Bank)'s reply15 Oct 2015, 09:39
Official
Hello Oteng1,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 786157.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 786157.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,