1 reviews | Active since Oct 2016
Data not rolling over.
I am on a prepaid sim card with FNB connect. This is the 2nd month now that i have bought data, used just over half and 30 days later its been taken away. According to ICASA no Network is allowed to take away data. Data has to be rolled over. Why does FNB not comply to these rules?? I tried to contact the call center but kept getting dropped.
Good day Crispin Webb,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Crispin Webb,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)