1 reviews | Active since Mar 2018
Data not refunded
RE: **********
I purchased R149 data twice on the same day incorrectly for 2 different numbers, i asked for a refund on the same day and FNB said they will refund me within 5/7 working days. I queried this 4 times with FNB and still have not gotten my full refund. My last email to them was on the 17th of Sept and still no feedback or refund. They only refunded me the one R149 and not the second one. I have emailed Premier Banking, care@fnb, FNB Prepaid Queries Tier 3 Escalation and even info@fnb and not one of them has gotten back to me.
THis is my last resort, please help me to get my refund
Good Day Marlize
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Marlize
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***