TE
Tony E
1 reviews | Active since Sept 2016
04 Feb 2018, 14:29
Data Dump
Tried to recharge my data for a prepaid phone. Error message reads as follows: Failed VOD 1WJMRBYD Invalid recharge . Please explain?
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Replies (1)
FNB (First National Bank)'s replyOfficial
05 Feb 2018, 10:12Hello Tony-edwards ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
FNB (First National Bank)'s reply05 Feb 2018, 10:12
Official
Hello Tony-edwards ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,