1 reviews | Active since Jan 2017
DATA disappearing and Port
<p>On Friday the 06 Jan I bought 100mb its disappeared without me even using it. Last week i bought 100mb again and friday afternoon i was left with 82+ mg. Only to get home to have 0 left. I called on Saturday and awas advise i went on the internet and advised the consultant impossible as I only used Whatapp the last and all apps are closed in using Megabits. This is fustrating cause i know exactly what i use it for and even went to Istore and they checked it out. I tried to Port my number back to cell C and was advised it was sent to the relevant department to amend it to Prepaid in order for me to port. I called in Twice to check and it was in the process. After calling the 03rd time the consultant advised me that the previous consultants forgot to mention that it would only be effective at the end of the month. Really after calling 03 times i get this. I am also in the service industry and when a client requests any service you need to advise them of all required information. This is not on at all. I want my number to be prepaid immediately.</p>
Good day Ms. GYHendricks
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. GYHendricks
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
