Data bundles

Good evening

I purchased data bundles at the ATM on the 23\11 which I didn't receive. I called the contact centre on the 24\11 a query was logged and feedback would be given after 3 business days, that didn't happen. I then called the contact centre on the 3\12 again and was assured feedback will be given within 24 hours. I'm still waiting. If the allocation of data is difficult... Kindly refund the R149 back into my account. Failure to contact me with sound feedback will result in an unnecessary situation.

Someone please help?!