1 reviews | Active since Mar 2017
Dangerous Credit Card Functionality
<p>I recently received a new credit card, which has the new tap function enabled. What this means is that transactions up to a maximum of R200 can be authorised on the card without me entering the pin, or giving any form of consent whatsoever.</p> <p> </p> <p>Although some consumers enjoy this functionality, I find this very dangerous and unsettling. I phoned the contact centre to request that the R200 limit be reduced to R0.00 or alternatively that they issue a new card that does not have this functionality.</p> <p> </p> <p>None of these options were available, or will be made available at any future time according to the call centre agent. I was also not made aware that this would be the case, or that the new card would have this functionality at all, when I replaced my old damaged card.</p> <p> </p> <p>As a client I feel let down by the lack of transparency and FNB allowing such a loss of control of my own finances.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
