Dangerous being a paying client FNB LAW on Call

Hello Everyone ,I share this with My fellow South African to be cautious as I experience for a long time already from FNB LAW ON CALL. when I request a specific document I GET EVASIVE ANSWER of ************ instead. Next I requested explicitly some proof and explanations of my case for the last years to date nothing BUT MORE AND MORE DANGERZONE OPENS FROM THEM. However the last few months there is NO ANSWERS ""ONLY Computer generated messages as follows : >> from FNB : Dear Valued Customer FNB High Priority Complaint reference ***NF has been sent to Customer Resolution Centre ***. A Consultant will contact you within 24 -48 BUSINESS HOURS . MEANING it will take about 9 days . HOWEVER IT DOES NOT HAPPEN . NO Y FELLOW SOUTH AFRICAN with me the give me more and more trouble .they the employees or some of them which are many are excellent in **** harm to me wherever possible being MENTALLY < PHISICALLY IN HEALT AND OFCOURSE FINANCIALLY goes into hundreds of thousand already . PLEASE NOTE I AM THEIR POLICY HOLDER without support instead attacks . Welcome to see my dangerous world with them and no help whatsoever from any of FNB MANAGEMENT. when I ask for the email of the CEO Mr Jacques Cellliers in the hope getting help , I get none whatsoever answer . And this and much much more is facts and most of all is recorded and emails sent to them are about 74 now .. you be the judge