Cyber Crime

<p>On the 31st of January at 21h43 there was a sim swap on my number ********** .<br /> (Without my authorisation) I did not see the sms regarding the sim swap as i was asleep.<br /> Someone called around 22h00 to say that they have sent an sms in error and I must ignore the sms.</p> <p>I received numerous sms during that week, stating that i have requested for a sim swap. I called Vodacom to tell them that i did not request a sim swap.)</p> <p>On awakening on the 1st of Feb, and checking my emails i discovered numerous transactions had taken place from 12 a.m . Moneys were transferred from my cheque account via online banking.</p> <p>I immediately reported to the ***** division that my account had been hacked. The necessary documents were sent to me by FNB, i opened a case at SAPS and i also reported this to Vodacom ***** division.</p> <p>Around 17k was transferred out of the account.</p> <p>Vodacom says they not liable... but they did sim swap without my authorisation.</p> <p>FNB now says that they will only reimburse R 1500. Money was transferred from my FNB card to my pocket savings..from my pocket savings into my cheque account and then it was transferred out from there..the ********** were receiving the OTPs due to the sim swap.</p> <p>Both FNB and Vodacom are claiming that they are not Liable. I have all the documents to prove that I had been contacting the respective instituitions about these ********** activities.</p> <p>Thank you</p>