CUT ME OFF WITHOUT ASSISTING ME

So I had a technical question about something I was trying to do online - MUZIWANELE SIBYA after asking me question up question to verify who I was, then at when finally satisfied it was me, wished me a merry christmas -- after all that questions and literally giving my DNA sample the person hung up<br> <br> Then I called back and wanted to know who I spoke to so that I can complain, spoke to MOENCOA MADONSELA who said she will ask me 2 questions before giving me the name, ended up asking me 4 questions then also cut me off<br> So up until now I am unable to solve my problem because no one was able to check anything except verify exactly who I was.... another disgusting fnb moment<br> <br> <br> FNB knows exactly how to emply people that will frustrate the hell out of you with their personal questions but beyond that know absolutely nothing... why cant they use the pin system where they verify who we are by sending the pin to our cellphone, instead of having to disclose all our personal banking details in front of everyone sitting around us????? just sucks