Customers who are victims of ***** receive minimal assistance

<p>I am terribly dissatisfied with FNB's service on a ***** claim that was reported on 19/08/2016. Whilst I understand the investigation process, I dont believe that they are there to assist the customer. I cant even get through to the call centre to inquire about the outcome of my claim. When you eventually do get through, the person that assists doesnt even understand what I as a customer am querying. All I received was an email stating exactly what did not occur. Fnb has deduced that my card was ****** from me at the ATM yet it was sucked in and at no stage did the card come out of the ATM, even whilst the money was being withdrawn elsewhere. I acknowledge that Fnb wont take responsibility for my claim, they would rather take the easy way out yet their ATM was not safe. My husbands card was cloned at the same ATM approximately two years ago. FNB should not pride themselves on customer service, I did not even receive a call with inquiries or any expalantion. I do want to know how my card was not found in the ATM yet it was sucked in, even if FNB wants to state otherwise, I believe that customers need to be made aware of different types of ATM ********. </p>