Customers taken for granted

I'm very much disappointed the way FNB handled my request to an extent that they even showed that they don't care about their client. I have been with FNB for more than 10 years and have a Cheque Acc, Credit Card Acc, Home Loan and Saving Acc with. I recently had a project where I urgently needed funding to be paid back within six (6) months and as a valued Private Banking client I requested their assistance.To my surprise I was given an offer with 26% interest rate. I declined and decided to test the market,to my surprise their competitor gave me an offer with 14,5% interest rate - same amount and duration & Credit Card with interests on 10%. At the moment FNB is giving the Credit Card with 17.5% interest rate,i requested that they review my rates.This afternoon when I called to make a follow up the agent told me that my call has been closed and FNB is not going to review my rates because of the limit the other bank gave me, and to my surprise they didn't even bother calling me as a Private Banking client. That shows that FNB don't care at all to an extent that they didn't even bother to discuss my request with me.I am now considering to move all my accounts from FNB cause it looks like they are money making scheme. My case number: CAS ********** -B5L3M4.