customers not valued

IT REALLY DISGUSTING HOW FNB AND THEIR CALL CENTRE AGENT TREATING THEIR LOYAL CLIENTS, I WAS OFFERED THE PREMIUM BANKING BANKING EXPERIENCE,BY ACCEPTING THE PREMIUM ACCOUNT. I HAVE BEEN ON PREMIUM BANKING FOR OVER 7 MONTHS NOW, BUT TILL TO DATE SOME OF THE BENEFITS THAT COMES WITH CARD, IS STILL EXCLUDED FROM MY PACKAGE, AND WHEN I CALLED TO INQUIRE YESTERDAY I SPOKE TO AN ARROGANT CONSULTANT WHO WAS RUDE AND DID WANT TO LISTEN WHAT I HAD TO SAY, INSTEAD HE JUST WANTED ME TO LISTEN TO HIM AND HE GAVE ALL SORTS OF EXCUSES AND TOLD ME TO CALL THEM BACK AFTER 10 DAYS TO CHECK IF I QUALIFY FOR THESE BENEFITS, BUT WHAT I ASKED HIM IS THAT WHY IS THIS HAPPENING, BECUASE IAM NOT A NEW CLIENT, BY NOW FNB SHOULD HAVE A GOOD HISTORY OF MY ACCOUNT, THIS DID NOT MATTER TO THE RUDE FNB CONSULTANT. IAM DISGUSTED HOW FNB TREAT BLACK PEOPLE THEY STILL DO RACIAL PROFILING IN ORDER TO MAKE SOME BENEFITS AVAILABLE TO US BLACK PEOPLE, I SAW THIS WITH MY OWN EYES WHEN MY WIFE WENT TO CHANGE HER SURNAME TO SMITH AFTER WE GOT MARRIED , SHE WAS OFFERED AND OVERDRAFT, CREDIT CARD AND A PETROL CARD BUT BEFORE SHE DID NOT QUALIFY BECUASE SHE HAD A BLACK SURNAME, BUT BECUASE, TIME TO CHANGE BANKS