Customers does not matter to FNB - THEY DONT CARE

I lodged a client complaint about misrepresentation by a consultant in the home loans department and was told by he manager that I can not reasonably expect anything even though they misrepresented information. then I lodged a complaint with the complaints department as I am following the escalation process and we are not on week two and the allocated consultant has not even bothered to call me. so I resort to facebook, RB Jacobs then escalate the matter and still FNB does not care. I have been a customer since 2000, I only had good things to say about FNB up to now. thank you to all the awesome consultants and managers involved for keeping your loyal customers informed and making us feel that you CARE. I will be moving ALL my business elsewhere. this is my home loan, my call accounts, my cheque accounts for my partner and I and oh also any affiliated accounts that I might have. If you say you care then show it, don't be like an ostrich and think the problem will go away. yes I might be one person but I can assure you I touch a hell of a lot of ppl daily in my business. It is no longer about the error you made that I can live with it is now about the pathetic service and he false advertising of we care ...pls change this on all your advertising because you don't care! Full of empty promises and expectations, no ownership for mistakes and just an overall lack of customer service.