Customer - Why should fnb care
<p>fnb failed to tell customers that Webroot Security Software is no longer being used with their online banking. The call centre took 40 minutes of holding on to verify that it is no longer used</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thanks for the prompt reply. Hopefully you will be able to mitigate the damage and inconvenience to other customers
Thanks for the prompt reply. Hopefully you will be able to mitigate the damage and inconvenience to other customers