Customer value disgrace

Item: FNB (First National Bank)
Rating: 1
Author: Masrc H

I have spoken to 3 agents regarding how I was charged for a slow lounge entry without anyone advising me on entry that a fee would be chargeable. I am an FNB customer and pay FNB a monthly service fee yet when push comes to shove FNB never assist me if I have an issue. Instead looking for a loophole to take my money and charge me an additional fee. Not sure if this is standard for Premier clients ?

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

25 Sept 2018, 10:59

Good day Masrc Haarburger,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply25 Sept 2018, 10:59

Official

Good day Masrc Haarburger,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s replyOfficial

25 Sept 2018, 11:15

Good day Masrc Haarburger,

Please note the above complaint reference number is incorrect. Your correct complaint reference number is ***NF.

I do apologise for the frustration and confusion caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply25 Sept 2018, 11:15

Official

Good day Masrc Haarburger,

Please note the above complaint reference number is incorrect. Your correct complaint reference number is ***NF.

I do apologise for the frustration and confusion caused.

Regards,

Hello Peter Complaints Team

*** (option one)