Customer Trying To Sort Out A Matter & No Feedback Or Assistance

Good Day FNB and Anyone Willing To Listen: There is no way for me to resolve an issue regarding my Home Loan with FNB. I have been a customer of FNB for over 12 years and the service I have received over the last 8 months is very frustrating and personally causing unnecessary anxiety in my life (and my families) and it seems that there is no resolution to any means of communication. I have all my accounts under FNB (Home, Car, My Will, etc) and if this is the kind of service I get as a continuous loyal customer than I am no longer interested in dealing with FNB. FNB’s Customer Service is not helpful and even when going into the Branch the FNB consultants state that they cannot assist you and you must go onto the FNB app and log a complaint and then the complaint will be resolved. What is the point of trying to resolve an issue and going into the Branch and getting told to go onto the FNB app? No one at FNB in any way of communication is willing to assist and help me. They do not acknowledge any phone calls into the Call Centre by not giving a Reference Number for each call (as you have no backup except that FNB states all calls are recorded for “their” purposes only). Even emailing different consultants personally and answering their emails to me there is no email response communicated back. They do not answer any email communications from June 2024 to date. And when going into the Branch, the consultants “assist” you by stating to log a complaint onto the FNB app. How does any Customer at FNB resolve an issue when calls, emails and physically going into a branch doesn’t help? I have a huge problem whereby I am getting sent letter via the Sheriff of the Court which to me is a very serious issue, and even the Sheriff is not adhering to basic rules by handing my underaged child the documentation. This is against any parent or rightful act. This is a minor and therefore should not be handed any legal documentation without the consent of a legal parent or guardian and no parent or guardian was present when my underaged child was handed this documentation. Can you imagine how intimidated the child felt? I was unemployed for 6 months and communicated via phone calls and emails to FNB regarding my current financial aspect in my life and no one at FNB even answered a email or gave a reference number to any amount of phone calls I made. I have been getting charged an amount of R 115.00 for legal fees on a daily basis due to an automatic call centre calling in and whereby you press a number to speak to an consultant and then the call cuts off. Or when the contact centre automatic calls comes through and then as soon as you answer it cuts off. How is that right to be charged when not even 15 seconds on a call has been made? I have come to the point that I will be closing my FNB and will be going to another bank whereby the monthly charges as far less than the over R400 monthly fees I receive. I will be moving my Cheque Account and all other accounts to another banking institute as the service and attitude of the staff at FNB are unhelpful and not willing to even spend more than 10 minutes with you in Branch. What is the point of a Branch if all you get told is go to the App?