mS
madala S
1 reviews | Active since Mar 2015
03 Dec 2018, 09:58
Customer Support unresponsive
I had a loan with FNB and on the 16th I settled the loan and on the 30 there was a deduction and interest added on my account zero balance and I called them to get this issue resolved, but I was told to call back on Saturday without an answer for more than an hour and R300 airtime gone only to find out they don't work on Saturday.
I called again this morning still no answer, when I call using my minutes the call disconnects after 5 seconds, so I have to waste money to get my own money back. They don't even respond to my callback request and facebook.
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Dec 2018, 10:26Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply03 Dec 2018, 10:26
Official
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***