CW
Carla W
1 reviews | Active since Oct 2015
10 Dec 2015, 16:47
Customer service - WHAT'S THAT?
Submitted documents to FNB homeloans, received a reference number that the query has been resolved. Went online, nothing was resolved, phoned the home loan line, where I was greeted with a VERY rude lady. Asked why my query hasn't been resolved, she couldn't find my mail, didn't want to assist. Asked to speak to the manager, (she laughed/smirked and put me through) had to hold for 10min. He could then magically see my mail. POOR POOR service indeed!
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Replies (1)
FNB (First National Bank)'s replyOfficial
10 Dec 2015, 17:09Hello Customer55555,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 831114.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 831114.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply10 Dec 2015, 17:09
Official
Hello Customer55555,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 831114.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 831114.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)